Declaration of Accessibility
The Pomeranian Dukes’ Castle in Szczecin (hereinafter also referred to as the Castle) undertakes to ensure the accessibility of its website and its mobile application in accordance with the provisions of the Act of April 4th, 2019 on digital accessibility of websites and mobile applications of public entities.
The accessibility statement applies to the website www.zamek.szczecin.pl and the mobile application “Zwiedzamy Zamek w Szczecinie”
Website
The Pomeranian Dukes’ in Szczecin has a website www.zamek.szczecin.pl
Dates of publication and updates
Date of the website publication: 2019-09-09 Date of last significant update: 2024-02-29.
Status in terms of compliance with the Act
The website is only partially compliant with the Act of April 4th, 2019 on digital accessibility of websites and mobile applications of public entities, due to the following incompatibilities or exclusions:
- The videos (non-live recordings) do not have an audio or text description.
We undertake to remedy the deficiencies as soon as financially and technically possible.
Date of making the Declaration and method of assessment of digital accessibility
The Declaration made on: 2020-08-25, updated 2024-03-22.
An update of the website’s “Accessibility Declaration” has been made on the basis of an internal WCAG analysis carried out on January 11th, 2024 and on March 21st, 2024 after fixing the most common problems. The tests were conducted automatically and verified manually.
Keyboard shortcuts
- One can use standard keyboard shortcuts on the website,
- One can navigate through the website using the Tab key.
Feedback and contact details
The Pomeranian Dukes’ Castle in Szczecin makes every effort to ensure that users of the www.zamek.szczecin.pl website have full access to its content, that they can understand it and that convenient navigation enables logical and intuitive use of the website. We endeavour to remove identified accessibility barriers to the www.zamek.szczecin.pl website on an ongoing basis.
In case of problems with accessibility of the website, please contact the person in charge of digital accessibility matters by e-mail zamek@zamek.szczecin.pl or by phone +48 91 434 83 11 (secretariat) from Monday to Friday from 8 a.m. to 3 p.m. The same procedure can be used to submit requests for inaccessible information and to demand accessibility.
Information on the procedure
Everyone has the right to request that a digital website, mobile application or some element thereof be made accessible. It is also possible to request that the information be made available by means of an alternative means of access, for example by reading out loud to them a digitally inaccessible document, describing the content of a film without an audio description, etc. The request should include the details of the person making it, an indication of which website or mobile application is considered and the means of contact. If the requester indicates a need to receive the information by alternative means of access, they should also specify how the information is to be presented in a way that is convenient for them. The public body should comply with the request without delay and no later than 7 days from the date it was made. If it is not possible to meet this deadline, the public body shall inform the requester without delay when the request can be complied. The new deadline shall not be longer than 2 months from the date of making the request. If providing digital accessibility is not possible, the public body may propose an alternative means of accessing the information. As regards the redress procedure, we point out that if a public body refuses to comply with a request to provide accessibility or an alternative means of accessing information, the requester may file a complaint regarding the provision of accessibility of a digital website, a mobile application or an element of a website or mobile application. Once the procedure indicated above has been exhausted, an application may be made to the Ombudsman: www.rpo.gov.pl.
Architectural accessibility
Adaptation of the Castle, buildings and exhibition galleries
The Pomeranian Dukes’ Castle in Szczecin is located in the city centre in the Stare Miasto (Old Town) district. It is accessed via three streets: Korsarzy Street, Kusnierska Street and Grodzka Street. At the entrances from Korsarzy Street, the intersection of Kusnierska / Grodzka Streets and the western side of Kusnierska Street, the terrain is level and wheelchair accessible. There is a rise at the entrance from the eastern side of Kusnierska Street, and therefore the assistance of a third person is advisable to climb the hill.
Entrance to the Castle buildings is possible through three gates – one from the west side (Korsarzy Street) and two from the south side (Kusnierska Street and the intersection of Kusnierska / Grodzka Streets).
Due to implementation of the Investment entitled “Comprehensive development of terraces and reconstruction of the north wing of the Pomeranian Dukes’ Castle in Szczecin”, part of the area, including: the northern, eastern and southern terraces, are inaccessible to visitors until the completion of the investment.
Relevant information:
- the gate from Korsarzy Street available only for pedestrian traffic, without architectural barriers, the surface – cobblestones,
- the access from Kusnierska Street to the terraces – currently not possible; after completion of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin” it will be possible without architectural barriers, ramp (an 8% slope with landings) with a balustrade and stairs (8 steps) leading to the terrace [accessible only after completion of this part of the terraces],
- the access to the lowering of the southern terrace with water accent – currently not possible; after completion of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin” access will be possible via a lift for people with disabilities and stairs (15 steps) [accessible only after completion of this part of the terraces],
- the entrance gate on the side of Korsarzy Street – excluded from use due to implementation of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”,
- the main entrance gate from the side of the intersection of Kusnierska / Grodzka Streets – access road, possible entrance by car (with a permit), the surface – cobblestones,
- the wicket in the gate from the side of the intersection of Kusnierska / Grodzka Streets – available only for pedestrian traffic, without architectural barriers, the surface – cobblestones,
- the gate from the side of Kusnierska Street – accessible only for pedestrian traffic, a slight rise, the assistance of a third person is recommended while crossing the rise, the surface – cobblestones,
- the Castle buildings are accessible through entrances marked with letter symbols,
- Entrance B – entrance by stairs (2 steps) or through the gate passage which accommodates a curvilinear platform. Currently the wing is out of use due to the implementation of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”,
- Entrance D – no architectural barriers, temporarily inaccessible to visitors, excluded from use due to implementation of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”,
- Entrance F – no architectural barriers, temporarily inaccessible to visitors, excluded from due to implementation of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”,
- Entrance A – entrance via stairs (6 steps), without ramp,
- Entrance L – entrance after climbing a small step from the courtyard level into a vestibule with 9 steps,
- Entrance I (Cultural and Tourist Information Centre) – no architectural barriers, entrance from courtyard level,
- Entrance J – temporarily inaccessible, no possibility of lift access – the Gothic Gallery temporarily inaccessible; excluded from use due to implementation of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”,
- the Castle’s courtyards – no architectural barriers, the surface – cobblestones,
- the terraces: southern, eastern and northern terraces are temporarily inaccessible to visitors until completion of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”,
- The Bell Tower – a viewing point open to the public; entrance and exit via the same staircase at Entrance E in the Mint Courtyard. The tower is inaccessible for people with mobility impairments, over 200 steps, no lift,
- public toilet adapted for use by persons with mobility impairments. Admission paid (by cash or credit card). The sanitary facilities are located on the ground floor of the Mint Wing building. Entrance to the toilets from the Mint Courtyard. The main entrances to the Mint Courtyard are from Korsarzy Street and Kusnierska Street.
The toilet consists of two sanitary rooms and a technical room with a vestibule. Access to the toilets for people with disabilities is provided via a ramp (a 3% slope ) with a balustrade. The drainage grate in front of the entrance is also adapted for wheelchair users.
One of the two sanitary rooms (signposted toilet on the right) is adapted and designed for people with disabilities. Dimensions of the room: 1.68 x 2.23 m. Inside, there is a paging system in the form of two alarm solutions – a button and a cord, as well as a call-off button. When the alarm is activated, the person calling for help will be assisted by an attendant. Both paging devices (push-button and cord) are located in visible, easily accessible and signposted areas.
All equipment installed in the toilet on the right (sanitary facilities, feeders, auxiliary railings, etc.), as well as the fare collection facilities in the vestibule, are adapted for wheelchair users. The door widths are similarly adapted (outer door 113 cm, cabin door 100 cm). The doors open slightly and have a self-closing system, which is also adapted for use by wheelchair users.
The toilet on the right also has a wall changing table (also signposted) for changing babies.
Information on the availability of a sign language interpreter:
No sign language interpreter available.
Mobile application
The Pomeranian Dukes’ Castle in Szczecin has a mobile app “Zwiedzamy Zamek w Szczecinie”.
The application is available in an Android version and an iOS version.
Dates of publication and update
Date of publication of the mobile app: 2022-10-08.
Date of last update: 2024-01-18.
Status in terms of compliance with the Act
The application is partially compliant with the Act of April 4th, 2019 on digital accessibility of websites and mobile applications of public entities due to the incompatibilities or exclusions listed below:
- No possibility to change the screen orientation (limited to vertical view).
In order to bring the Mobile Application into full compliance with the provisions of the Act of April 4th, 2019 on digital accessibility of websites and mobile applications of public entities, works are being carried out by an external entity.
The App has the following facilities for people with disabilities:
- Instructions are not based on colours or shapes. There are no instructions like “touch the red button”, or “move the triangle to the left”,
- The audio recording has a transcription,
- There are no rapid flashes or colour changes,
- Graphic elements have correct text alternatives,
- The application does not have multimedia running automatically,
- Active elements of the application can only be operated by touching the phone screen (unless the phone has contactless operation),
- A button allows you to enlarge the font in the app,
- The application meets the contrast requirements (iconographics, contrast in menu items, texts and quizzes),
- The audio play button changes appearance on playback.
Indication of the electronic address where the mobile app in question can be downloaded and installed:
Android version of the app:
https://play.google.com/store/apps/details?id=mobi.qrtag.zkp
App version for iOS:
https://apps.apple.com/app/1643506533
The accessibility declaration of the mobile app can be found in the right-hand menu of the app under “ACCESSIBILITY DECLARATION”.
Contact details of the public entity:
ul. Korsarzy 34, 70-540 Szczecin
tel.: 91 434 83 11 (secretariat)
fax: 91 434 79 84
e-mail: zamek@zamek.szczecin.pl
website: https://zamek.szczecin.pl
Gate crossing from Korsarzy Street
Main entrance gate from the intersection Kusnierska / Grodzka Streets
Entrance gate from Kusnierska Street
Stairs on the northern escarpment (currently out of use; under reconstruction as part of the Investment entitled “Comprehensive development of terraces and reconstruction of the northern wing of the Pomeranian Dukes’ Castle in Szczecin”)
Entrance D (currently inaccessible)
Entrance F (currently inaccessible)
Public toilets
The Castle’s location plan
